This Web site is owned and operated by Medius a trading name of High Level Photography Ltd, whose registered office is Merryways, Blundel Lane, Cobham, Surrey, KT11 2SF. For the purposes of this Privacy statement “We”, “Our” and “Us” refers to High Level. Your use of this Web site indicates your agreement to be bound by these Terms and Conditions.
What information do We collect?
In some areas, We may ask you to register your name and email address. We will also collect information from you if you complete any other forms on Our site or if you contact Us with comments or specific requests.
What do We use information for?
Providing you with information about updates and enhancements to Our products and services.
Forms exist on Our site that requires users to submit contact information (an email address). This information is used to send Our articles and promotional information to interested visitors. Users may unsubscribe from receiving automated mail as a result of submitting this information.
Enquiry and Order Forms
Our site use enquiry and order forms for customers to request details of, and purchase, services. We collect contact information (such as invoice and mail addresses) and financial information (a credit card number). This information is used for contacting customers and for billing.
If you choose to complete any of our on-line forms, We will not use the personal information you provide Us with for marketing purposes unless you agree that We may do so. We may pass your details on to third party service providers who are contracted by Us in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the details when the request is complete.
Allowing your details to be used across other services
We are in the process of transforming our services and have committed to significantly improve the quality of Our Customers’ experience when they contact Us.
We are all frustrated on occasion when We have to repeat the same basic information about ourselves, such as name and contact details, each time We contact an organisation or, even worse, within the same contact with that organisation.
In recognition of this We are focusing on making it easier for people to do business with Us, whenever and however they choose, and with the ability be able to complete a range of different sorts of transactions with Us, all through a single contact – but We can only do that with your help!
By agreeing to allow your details to be used across other services, We will be able to capture this information when you first contact Us and then re-use this information to minimise the length of time each future contact will take.
The information We gather will also enable Us to better understand your needs and how you use our services so that We can continue to improve our performance over time.
Please note that in agreeing to share these details you have not forfeited your rights as prescribed under the Data Protection Act 1998 and We will continue to apply the same level of care to safeguard your privacy and use of your information across all our services. Your service entitlement from Us will not be affected should you decide not to allow your data to be shared in this way or you change your mind at any time in the future.
This site contains links to many other Web sites. We are not responsible for the privacy practices or the content of these sites.
You may receive occasional e-mail messages from Us on matters that We consider may be of interest to you, if you have provided your email address to Us for this purpose.
We will not sell or disclose personal information to any third parties except successors in title to our business and, if required, government bodies and law enforcement agencies.
Information to improve our site
We collect web statistics automatically about your visit to our site. This information is used to help Us follow browsing preferences on our site so that We can regularly improve our web site. These statistics do not contain personal data and cannot be traced back to an individual.
Subject Access Requests
Under the Data Protection Act 1998, you can make a formal request for the following information
• clarification that your personal data are being processed by Us
• a description and copies of such personal data
• the reasons why such data are being processed
• details of to whom they are or may be disclosed
If you have any comments or concerns regarding this policy please contact Us by email or telephone on 0845 094 4640.
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